TRAVEL | Singapore Airlines operates a lot of daily flights between Frankfurt and New York City. The route is a major one for Singapore Airlines, with Frankfurt acting as the stopover point on flights from Singapore to New York City. As one would expect on such an important route, the airline’s newest long range planes are used – currently the Airbus Industrie A380-800 (“A380”). It’s been a few years since I’ve flown Singapore Airlines, and the experiences I’d had in the past were always pleasant, so I was looking forward to this final leg of my recent journey to New York. I was using Velocity (Virgin Australia) frequent flyer points so to fly from Melbourne to New York, meaning I had to go via Singapore and Frankfurt.
As I was flying from Melbourne, I’d already been checked into this leg of the flight back there. After a few hours stopover in Singapore, I boarded my flight to Frankfurt, and almost 13 hours later the plane landed, right on schedule.
Checked luggage is included with all Singapore Airlines Economy tickets. You can check-in one bag up to 30kg, and one carry-on bag up to 7kg.
Singapore Airlines often tops airline customer service lists and it’s easy to see why. Staff are attentive without being overbearing, are always smiling and are happy to help. Before take-off, you’re given a hot towel to help hydrate you and freshen up for the flight. Any requests are dealt with promptly and efficiently.
One slight criticism that I had of Singapore Airlines in the past was that service could be a bit too formal and stuffy and needed to be lightened up enough, but that’s not something I experienced on this flight. It certainly appears that staff have been told that they can step down the formality a notch while still being professional.
The Singapore Airlines Economy cabins on the A380 that flies from Frankfurt to Singapore features 399 seats, in a 3-4-3 layout on the lower deck, and 2-4-2 layout on the upper deck. In fact if you’re flying from Singapore to New York City you’ll recognise the plane from the first leg of the flight as it’s the exact same one, ready to continue its journey after refueling. There are enough flight attendants around so getting the attention of someone should you need assistance isn’t an issue. Colour wise it’s blue, green, and grey, keeping in line with Singapore Airline’s branding and newer colour scheme. When it comes to cleanliness, everything is as expected – nice and clean.
The fabric seat has dimensions of about 81cm x 35cm. Like any economy seat, it doesn’t recline that far back, but it’s no better or worse than the competition. A little footrest was much appreciated too – its adjustability helping me keep my feet moving while seated. There’s also an adjustable cushioned headrest.
There are small armrests, and a pocket sleeve at the back of the seat in front to place your magazines and electronics. There’s not much space to get work done with the tray down if you’ve got a laptop, but for a tablet sized device it’s possible to get some productive stuff done.
Both a USB port and power outlet were available which was convenient for charging my phone and tablet.
There’s a 26.9cm screen on the back of each Singapore Airlines Economy seat which is your gateway to the KrisWorld in-flight entertainment system. Unfortunately this plane featured the old, smaller non-touch screen model rather than the newer model we had on the flight over from Melbourne. The entertainment offering however, is the same. KrisWorld features over 1,000 entertainment options – movies, television programmes, music, games and apps, all of which rotate regularly to ensure that the content remains fresh and current. Depending on the exact plane you get, there’s also the option to pay for Internet connectivity, as well as text and multimedia messaging. Provided headphones are acceptable, but if you’re anything like me you’ll bring your own noise cancelling headphones and an adapter for the headphone socket.
Meals are included with all Singapore Airlines Economy tickets, with the exact options changing depending on what time of day you are flying. I was on the flight that departed at 8:35am so it was brunch to start the day. The offering was seasonal fresh fruit with a main course choice between braised rice noodles and tomato cheese souffle. I went for the tomato cheese souffle, which was served with a chicken sausage, sauteed spinach and potatoes. The usual bread roll and spread was there, as was a cappuccino cake for something sweet. The sausage wasn’t particularly great, and had an odd texture, but the souffle, spinach and potatoes were tasty and did the trick.
For lunch it was yum woon sen kup kung to start followed by a choice of red wine beef stew or braised fish in ginger garlic sauce. I went for the fish, which was quite tender and tasty, served with vegetables and egg noodles. Another bread roll and spread was there of course, along with ice-cream for dessert.
For drinks its a selection of wine, beer, spirits, cocktails, soft drinks, fruit juices, coffee and tea which are all available at meal time and throughout the flight on request. Also available throughout the flight on request are a selection of sandwiches, nuts, muffins, chips, trail mix, and fresh fruit.
The provided amenities kit includes a toothbrush, toothpaste and socks, along with an eye mask for when you want to sleep. I didn’t get any shut eye on this flight, but you might want to if you’ve flown in from Singapore and didn’t get any sleep on the first leg.
I enjoyed my flight from Frankfurt to New York City and would happily fly Singapore Airlines Economy again on the same route. Everything is top notch, and it’s clear to see why Singapore Airlines has the reputation that it does.